SHIPPING

FLAT-RATE $25 / FREE SHIPPING FOR ORDERS $150+

* MAKE SURE TO SELECT THE FREE SHIPPING OPTION TO RECEIVE IT. WHEN YOUR ORDER QUALIFIES IT WILL BECOME AVAILABLE.

IF YOU SELECT FLAT-RATE YOU WILL NOT RECEIVE THE FREE SHIPPING PROMOTION *

OUR PRIMARY COURIER IS ICS COURIER AT THIS TIME THEY DO NOT SEND TRACKING AND UPDATE EMAILS DIRECTLY, WE WILL EMAIL YOU YOUR TRACKING NUMBER WHEN YOUR ORDER IS BEING SHIPPED. ORDERS SENT WITH ICS TO SOME RURAL ADDRESSES  WILL BE TRANSFERRED TO LOOMIS OR CANPAR FOR DELIVERY COMPLETION, TRACKING FOR THESE WILL REMAIN AVAILABLE ON THE SAME NUMBER.

OUR REGULAR ICS PICK-UPS ARE SCHEDULED FOR TUESDAY, WEDNESDAY, AND FRIDAY AROUND NOON (HOLIDAYS EXCLUDED). EXTRA PICK-UPS WILL BE SCHEDULED DURING HIGH-VOLUME TIMES. HOLIDAYS MAY AFFECT OUR REGULAR PICK-UP SCHEDULE,  SEE UPDATES ON THE CHECKOUT PAGE.

ADDRESSES THAT ARE OUTSIDE OF ICS’S COVERAGE AREA WILL BE SENT WITH CANADA POST OR CANPAR.

CANADA POST SENDS TRACKING AND SHIPPING UPDATES DIRECTLY.

WE WILL SEND TRACKING FOR CANPAR ORDERS.

ICS/CANPAR/LOOMIS PACKAGES CAN ALSO BE TRACKED ON SWIFTPOST.COM

 

ORDER SUPPORT & FAQ’S

 

* AS MOST ORDERS CONTAIN ALCOHOL WHICH IS AGE-RESTRICTED, SOMEONE 19+ WILL BE REQUIRED TO SIGN FOR YOUR PACKAGE UPON DELIVERY *

PLEASE MAKE SURE TO INCLUDE ANY UNIT NUMBERS, BUZZER CODE, PO BOX #, BUSINESS HOURS, OR ANY OTHER INFORMATION IMPORTANT TO SUCCESSFULLY RECEIVE YOUR ORDER IF APPLICABLE

 

  • NEED TO CHANGE/UPDATE DELIVERY ADDRESS?
  • IF YOU HAVEN’T RECEIVED TRACKING/ CONFIRMATION OF COMPLETION YET, PLEASE CALL US AT 705-384-0111 WITH THE UPDATED INFORMATION
  • IF YOUR ORDER IS ALREADY SHIPPED, PLEASE CONTACT THE COURIER DIRECTLY WITH YOUR REQUEST
  • HAVEN’T RECEIVED YOUR ORDER RECEIPT?
  • YOU WILL RECEIVE AN EMAIL WHEN YOUR ORDER IS COMPLETED. IF YOU ARE NOT SURE IF YOUR ORDER WENT THROUGH, PLEASE EMAIL US AT INFO@COPPERHEADLTD.COM TO CONFIRM BEFORE PLACING A DUPLICATE ORDER. ALSO, CHECK JUNK/SPAM FOLDERS AS EMAILS DO SOMETIMES GET CAUGHT THERE.
  • HAVEN’T RECEIVED YOUR TRACKING YET?
  • PLEASE CHECK JUNK/SPAM FOLDERS FIRST! ESPECIALLY IF IT’S YOUR FIRST ORDER WITH THAT EMAIL, THE EMAILS WILL OFTEN GET CAUGHT THERE. PLEASE ALLOW 24 HOURS FROM RECEIVING YOUR ORDER COMPLETION EMAIL BEFORE REACHING OUT, IF YOU STILL HAVEN’T RECEIVED TRACKING, THEN EMAIL INFO@COPPERHEADLTD.COM
  • PLEASE NOTE THIS EMAIL DOES NOT GET CHECKED ON WEEKENDS/HOLIDAYS.
  • HAVEN’T RECEIVED YOUR ORDER OR IT’S LATE?
  • PLEASE TRY TO CONTACT THE COURIER FIRST! AS WE DON’T DIRECTLY HANDLE THE DELIVERY WE ONLY CAN SEE WHAT UPDATES ARE AVAILABLE ON THE TRACKING INFORMATION, THE COURIERS WILL HAVE MORE INFORMATION IF IT IS AVAILABLE. IF YOU HAVE CONTACTED THEM AND STILL NEED HELP PLEASE EMAIL INFO@COPPERHEADLTD.COM WITH YOUR ORDER AND TRACKING INFORMATION AND WE WILL START AN INVESTIGATION WITH THE COURIER TO HELP LOCATE YOUR ORDER.
  • PROBLEM WITH YOUR ORDER?
  • IF YOU HAVE RECEIVED YOUR ORDER AND THERE IS AN ISSUE PLEASE TAKE PHOTOS RIGHT AWAY! AND EMAIL US AT INFO@COPPERHEADLTD.COM PLEASE INCLUDE ORDER INFORMATION AND DETAILS OF THE ISSUE.
  • IF YOU ARE MISSING AN ALL OF THE ITEMS YOU RECEIVED THE WRONG ITEM OR ARE MISSING SOMETHING PLEASE PHOTOGRAPH ALL ITEMS YOU RECEIVED SO WE CAN CONFIRM IT TO YOUR ORDER
  • IF YOUR PACKAGE IS DAMAGED, PLEASE SEND PHOTOS OF THE PARCEL DAMAGE IF POSSIBLE AND OF THE ITEM(S) DAMAGED SO WE CAN INCLUDE THESE IN THE DAMAGE CLAIM TO THE COURIERS AND TRY TO PREVENT THIS FROM HAPPENING IN THE FUTURE.
  • SHIPMENT DELAYED DUE TO DAMAGE?
  • TYPICALLY, IF THE COURIER IS AWARE THAT A PACKAGE IS DAMAGED DURING SHIPPING, THEY WILL REPACKAGE THE REMAINING ITEMS THAT WEREN’T DAMAGED AND CONTINUE THE DELIVERY TO TRY AND GET YOUR ORDER DELIVERED AS QUICKLY AS POSSIBLE. WE WILL THEN SHIP A REPLACEMENT FOR THE ITEM(S) THAT WERE DAMAGED WHEN WE GET CONFIRMATION OF WHICH ITEM(S) WERE AFFECTED.
  • IF THE ENTIRE ORDER IS DAMAGED THEY WILL RETURN IT TO US OR NOTIFY US AND DISPOSE OF IT. IN THIS SITUATION WE WILL RESEND THE ENTIRE ORDER.

 

OUT OF PROVINCE

NOVA SCOTIA

 

FLAT-RATE $35

 

SHIPPED WITH CANADA POST OR CANPAR

CANADA POST SENDS TRACKING AND SHIPPING UPDATES DIRECTLY.

WE WILL SEND TRACKING FOR CANPAR ORDERS.

SASKATCHEWAN

 

FLAT-RATE $30

 

SHIPPED WITH CANADA POST OR CANPAR

CANADA POST SENDS TRACKING AND SHIPPING UPDATES DIRECTLY.

WE WILL SEND TRACKING FOR CANPAR ORDERS.

MANITOBA

 

FLAT-RATE $30

 

SHIPPED WITH CANADA POST OR CANPAR

CANADA POST SENDS TRACKING AND SHIPPING UPDATES DIRECTLY.

WE WILL SEND TRACKING FOR CANPAR ORDERS.

BRITISH COLUMBIA

 

FLAT-RATE $40

 

SHIPPED WITH CANADA POST OR CANPAR

CANADA POST SENDS TRACKING AND SHIPPING UPDATES DIRECTLY.

WE WILL SEND TRACKING FOR CANPAR ORDERS.

SHIPPING TO REMAINING PROVINCES/TERRITORIES IS UNAVAILABLE AT THIS TIME